KLab ID

The error message "Incorrect ID or Password" means that either the KLab ID or password you entered was incorrect.
If you are sure the email address you entered was correct, please follow the steps below to manually reset your password.
(Please be aware that KLab customer support cannot change your password for you or provide you with information regarding your password.)

• Access the KLab ID login page.
• Select "Forgot your password?" at the bottom of the page.
• Enter the KLab ID (email address) you wish to change the password for and select the "Send" button.
• An email containing information on how to change your password will be sent to the email address you entered in step 3. Follow the steps set out in the email.
    ≫Follow this link if you didn't receive the email.
• "Registration of new password completed" will be displayed on-screen when the process is complete.

To ensure the protection of your personal information, customer support cannot disclose details of your registered email address.
If you have forgotten your email address, please try logging in with another email address.

If the problem persists after checking the above, please contact customer support via your app and request either a game data transfer or help with linking or unlinking your game data from KLab ID.
You can also contact customer support via the link below.
  ≫KLab official website > Contact Us