Customer Support
- Category
- Other Issues
- Section
- Unlock a locked KLab ID account
For security reasons, your KLab ID will be locked and app integration functions will be restricted if you fail to log in to your KLab ID account multiple times in a row.
If this happens, an email containing a link to unlock the account will be sent to your registered email address.
The link is only valid for a certain amount of time.
If the link expires, try logging in again from the KLab ID login page and you will receive a new email containing a new link to unlock your account.
If you do not receive the email, please check the following.
If the problem persists after checking the above and resending the email, please contact us via the inquiry form below.
If this happens, an email containing a link to unlock the account will be sent to your registered email address.
The link is only valid for a certain amount of time.
If the link expires, try logging in again from the KLab ID login page and you will receive a new email containing a new link to unlock your account.
If you do not receive the email, please check the following.
- Are you able to receive emails containing URLs?
- Are emails from "id.klabgames.net" blocked by your domain specific reception settings?
- Has the email been automatically filtered to your trash or spam folder?
If the problem persists after checking the above and resending the email, please contact us via the inquiry form below.